1. Information We Collect
BakeIQ collects information you provide directly, information created while your team uses the Service, and limited technical information collected automatically.
Account and organization information
This may include names, email addresses, business names, bakery locations, user roles, account preferences, subscription status, and support messages.
Assessments and requested roadmaps
If you request a bakery production roadmap, we collect your assessment answers, first name, bakery name, email address, phone number, consent record, and referral or campaign details. We use this information to prepare and deliver the requested roadmap and to follow up with you about BakeIQ by email or phone as described when you submit the assessment.
Bakery operating data
You may enter or upload recipes, ingredients, supplier records, purchase orders, production plans, inventory adjustments, wholesale customers, wholesale orders, invoices, delivery zones, delivery stops, staff schedules, timesheets, and other bakery records.
Imported and AI-assisted content
If you upload files, photos, documents, spreadsheets, or messages for import, extraction, cleanup, or help features, BakeIQ processes that content to provide the requested result. Some AI-assisted features may send the submitted content to a trusted processing provider.
Usage, device, and log information
We collect product usage events, browser and device details, IP address, pages visited, timestamps, error logs, and diagnostic information to keep BakeIQ reliable and secure.
Payments
Paid subscriptions are processed by Stripe. BakeIQ does not store full credit card numbers.
2. How We Use Information
- Provide, operate, maintain, and secure BakeIQ.
- Create production plans, distribution sheets, inventory records, and reports.
- Support wholesale portals, supplier ordering, invoicing, delivery tools, and staff scheduling.
- Process subscriptions, billing, account notices, and support requests.
- Improve performance, troubleshoot errors, and develop better features.
- Prepare and deliver requested assessments or roadmaps and provide related BakeIQ follow-up where you consent.
- Detect, prevent, and respond to fraud, abuse, security risks, or technical problems.
- Comply with legal, tax, accounting, and regulatory obligations.
4. Security and Retention
We use reasonable administrative, technical, and organizational safeguards, including HTTPS encryption in transit, access controls, database security controls, organization-level data separation, monitoring, and provider security features where available.
No method of transmission or storage is completely secure. If we become aware of a security incident that affects your information, we will take appropriate steps to investigate, respond, and notify affected parties where required.
We retain your information while your account is active and for as long as needed to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and maintain backups. If you cancel, we generally retain account data for 90 days in case you reactivate, unless a longer period is required or permitted by law. You may request earlier deletion by contacting us.
6. Changes and Contact
We may update this Privacy Policy from time to time. If a change is material, we will take reasonable steps to notify customers, such as updating this page, changing the last updated date, or sending an account notice.
Questions, requests, or concerns about this policy can be sent to support@bakeiq.ai.